Usability, anyone?!
Well, well, well - what do you know... about five years after security was high on the online agenda, my bank has finally made the jump into safety. Bank ID and Portalbank (Portal bank - yup...) are the superbrands now implemented in my online banking experience.
Today, I went on a mission! Mission impossible. I was to pay a bill, and see why I was suddenly so very wealthy...
Today, I went on a mission! Mission impossible. I was to pay a bill, and see why I was suddenly so very wealthy...
Now, first of all, I was wondering why I had any money left, after yesterdays purchase. Little less $2100..
Now, the logical thing for me would have the latest movements of my account on the front page, with the basic “From”, “Info” and “Amount”-tags.
Not that clever. On the front page, I see a list of the accounts I have, the accounts I don't have(!) and how much cash I've got on all of them.
ok, click the name of the account, then. That's not possible. It isn't a link.
Ok, let's see... There's a menu... “Favourite accounts across” WTF?! “Export”? I try “All accounts”. Nothing happens. It seems that means the front page.
Ok, let's try another menu. “Account”. Now, this is a fancy JScript/CSS menu. Ala 1998. Lovely.
“Total overview” sounds just about right. Now, what the doose! The front page AGAIN?!?!
“Account overview”? Front page!
Well, “Account movements” must be correct, then? Yes! Choose the account, the date-range(!) and there we go!
Ok, so to solve the big mystery - where does my money come from?
OK?! Now, what the hoo-deggers does that mean?! I press “Details”... Pretty sick and tired of pressing links by now.
Now, fine. But WHO gave me the friggin' cash!?!? I'm beginning not to care.
I give up, and click one of the many links leading back to the homepage. There I see I've got like a billion new “mails” from the bank. Time to get that message out of the way. Click the link.
Well, here, I've got PDFs of all bank statements that I previously got via snail-mail. I open the latest.
And guess what I find? The name of the kind soul who gave me the money!
Ok. Task two. Paying a bill.
Let's see... “Payments”. Submenu. “Transfer”? No. “Payment”? Yes.
Ok, the form itself is OK, though I didn't realize untill afterwards that there was indeed a possibility to add a textmessage to the payment (the field was marked Costumer ID, with the possibility to select “Text”)...
But then. After logging in, using my birthdate, social security number, a number combination from a little piece of electronic device, a 7-symbol password and a confirmation - I'm asked to:
Now, I'm paying a bill, not doing rocket science here!
USABILITY!!!! ARRRRRRRRRRGH!!!!
“Log out”. --------
Now, the logical thing for me would have the latest movements of my account on the front page, with the basic “From”, “Info” and “Amount”-tags.
Not that clever. On the front page, I see a list of the accounts I have, the accounts I don't have(!) and how much cash I've got on all of them.
ok, click the name of the account, then. That's not possible. It isn't a link.
Ok, let's see... There's a menu... “Favourite accounts across” WTF?! “Export”? I try “All accounts”. Nothing happens. It seems that means the front page.
Ok, let's try another menu. “Account”. Now, this is a fancy JScript/CSS menu. Ala 1998. Lovely.
“Total overview” sounds just about right. Now, what the doose! The front page AGAIN?!?!
“Account overview”? Front page!
Well, “Account movements” must be correct, then? Yes! Choose the account, the date-range(!) and there we go!
Ok, so to solve the big mystery - where does my money come from?
“15-11-05: Outg. coverage.”
OK?! Now, what the hoo-deggers does that mean?! I press “Details”... Pretty sick and tired of pressing links by now.
“Account: XXXX.XX.XXXXX
Created: 15.11.05
Logged: 15.11.05
Intrest date: 15.11.05
Amount: NOK X.XXX,00
Text: Outg. coverage
Bank refrence: 0257568274
Message: Outg. coverage”
Now, fine. But WHO gave me the friggin' cash!?!? I'm beginning not to care.
I give up, and click one of the many links leading back to the homepage. There I see I've got like a billion new “mails” from the bank. Time to get that message out of the way. Click the link.
Well, here, I've got PDFs of all bank statements that I previously got via snail-mail. I open the latest.
And guess what I find? The name of the kind soul who gave me the money!
Ok. Task two. Paying a bill.
Let's see... “Payments”. Submenu. “Transfer”? No. “Payment”? Yes.
Ok, the form itself is OK, though I didn't realize untill afterwards that there was indeed a possibility to add a textmessage to the payment (the field was marked Costumer ID, with the possibility to select “Text”)...
But then. After logging in, using my birthdate, social security number, a number combination from a little piece of electronic device, a 7-symbol password and a confirmation - I'm asked to:
- Verify the information
- Wait.
- Enter my birthdate
- Enter my social security number
- Enter my 7-symbol password
- Wait
- Confirm
Now, I'm paying a bill, not doing rocket science here!
USABILITY!!!! ARRRRRRRRRRGH!!!!
“Log out”. --------
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